The Operating System
for Conduct Oversight
Unifying data. Powering action. Proving outcomes.
If Consumer Duty was
about delivering good
outcomes, why are
Ombudsman complaints
at a six-year high?
COMPLAINTS IN 2024 / 2025
YEAR ON YEAR
It's not that firms don't want to deliver on this promise.
It's that the operational environment makes it painfully hard.
Feedback is fragmented
Signals scattered across inboxes, CRMs, and logs; point solutions cover parts, not the whole.
Classification is inconsistent
Reliant on human judgement or siloed AI, not aligned to regulatory definitions.
Access is bottlenecked
Data locked in BI dashboards and lakes; oversight depends on IT, not the people accountable.
Evidence is hard-won
Even when data is pulled, it's narrow, late, and hard to prove fairness with confidence.
Conduct needs a new system of work
A system of work that empowers people, augments operations, and builds trust in both the process and the evidence.
Unified,
accessible data
with regulatory
context
Work, powered
by intelligence
Proof at
every level
So customer feedback is consistent, connected, and actionable. no more blind spots or bottlenecks
Detection, investigation, resolution, root cause & more carried out at scale, with people always in control
From frontline improvements to board packs, evidence that shows not just good intent, but fairness in practice
Unified,
accessible data
with regulatory
context
So customer feedback is consistent, connected, and actionable. no more blind spots or bottlenecks
Work, powered
by intelligence
Detection, investigation, resolution, root cause & more carried out at scale, with people always in control
Proof at
every level
From frontline improvements to board packs, evidence that shows not just good intent, but fairness in practice
The Good
Outcomes Platform
Powered by Juno, our layer of Conduct Intelligence
Conduct Vault
A system of record for conduct
Conduct Jobs
The work layer, powered by intelligence
Evidence
The evidence layer
Trust Foundations
Secure, explainable, regulator-ready
Where data becomes action, and action becomes proof.
Conduct Vault
Ingests signals from every channel, structures them to FCA definitions, and applies governance so data is consistent, usable, and defensible.
Conduct Jobs
Jobs like Complaint and Vulnerability Detection, and Root Cause analysis — explainable, human-in-the-loop, and audit-ready.
Evidence
MI, dashboards, and board packs generated as you work, with audit trails and Safe Data Out to prove fairness at every level.
severity
Delay
Communication
Delay
Conflict
Conduct Intelligence at the core
Juno, like having an FCA expert in the loop.
Regulatory Structuring
Regulatory Interface
Intelligent Jobs
Smart Analysing & Reporting
Regulatory Guidance
Juno
Regulatory Structuring
Regulatory Interface
Intelligent Jobs
Smart Analysing & Reporting
Regulatory Guidance
Juno
Ready to transform your Conduct oversight?
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